CUSTOMER CARE

Returns and Refunds

Effective August 4, 2026

Return eligibility

The product must be returned with its included components and accessories. Reasonable inspection or setup is permitted. Items damaged through misuse, alteration, abuse, or missing substantial components may not qualify for a full refund.

How to start a return

Email support@bird-watching.store with your order email, order number, reason for return, and photos if the product arrived damaged. Wait for return instructions before shipping the item.

Return shipping

For a defective, damaged, or incorrect item, Wingsong will provide a prepaid return method. For preference-based returns, return shipping costs may be deducted from the refund and will be disclosed before you send the item.

Refund timing

After the return is received and inspected, approved refunds are sent to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to post the credit.

Damaged or incorrect orders

Contact us within seven days of delivery with photographs of the item and packaging. We will arrange an appropriate replacement or refund.

Cancellations

Contact us promptly. We can cancel an order before fulfillment begins. If it has already shipped, the standard return process applies.

Warranty claims

The one-year limited warranty is separate from the 30-day return period. Contact support with proof of purchase and a description of the defect.